Terms & Conditions of Sale
All orders accepted by Ark Global Innovations are subject to these terms and conditions of sale, which supersede any previous terms and conditions.
All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.
The price listed on the website is correct at the time of purchase, this value will be charged when your order is placed. In placing an order, you agree to pay the amount listed on the website at that time.
All products are subject to availability: should the selected product not be available at the time of order, an equivalent alternative will be sent in its place, you will be informed of this in advance via email.
Mainland UK destinations – Orders will be dispatched by our customer services provider, which will be a Standard Delivery 2-3 day service. Also included in this service are the Highlands and Isles of Scotland, Northern Ireland, Isle of Man and Isles of Scilly.
Channel Islands, Europe and the rest of the World, in most cases will have a 10-day delivery service.
Any claims for non-delivery or shortages must be made in writing within two days of the stated delivery date. NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.
Payment can be made by a valid credit or debit card and is cleared online using a secure server.
Alternatively, you can place an order over the phone. Please call our customer service team on: 01730 895761.
We accept Delta, Visa, Visa Debit, MasterCard, Switch and Solo. Please have your card details available.
We reserve the right to refuse any card transactions.
We want you to be delighted with every Ark product. Occasionally though, we know you may want to return items, so below is our returns policy.
We accept the return of items only if they are unopened and in their original condition. If you return goods, as detailed, within 14 days, we will issue a full refund for the price you paid for the item.
Please Note: Any returned item(s) from a Special Offers/Bundled purchase will ONLY be refunded to the full amount – (minus) the discount obtained when taking advantage of the Special Offers/Bundled discount.
You can always return items if they are defective.
Please note: we only accept returns of items that have been opened if they are defective.
Please see “To return an item” below for details of how to return defective items to us. Ark has the right to request any defective items to be returned at the company’s expense for review and repair under the 2 year for hard goods or 6 months for soft goods warranty period. Should the item be un-repairable, Ark Global Innovations has the right to replace the item free of charge. This does not affect your statutory rights.
RETURNS DELIVERY CHARGES
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in. For all other circumstances, you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. If items are returned for a straight exchange due to change of size/colour a further postage and packaging charge will be applicable.
RETURNING AN ITEM
Please contact our UK Distributors Customer Services Team – Cheeky Rascals – to arrange a return on 01730 895761 or email firstname.lastname@example.org
CANCELLING AN ITEM
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. To cancel this contract, please phone one of our customer service team on 01730 895761. Received orders may only be cancelled if the goods are returned unopened and in their original condition.